Kind Of Communication Skills

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What Kind of Communication Skills Does a Secretary Need ?

Managers and executives who are fortunate enough to have secretaries – also referred to as administrative assistants in many organizations – will tell you their department or office would be chaotic without them. A good secretary is the hub of the office wheel that keeps all of the spokes in place and everything moving forward on the right path. Organization skills, attention to detail and computer and office equipment proficiency are important abilities. However, being able to communicate in writing, speech, and face-to-face situations is critical for being a successful secretary. Every industry uses secretaries, so your choices of which field to enter are broad.

Training Materials

Powerpoint training materials to teach MS Office & Soft Skills.

 corporatetrainingmaterials.com

Oral Communication

Secretaries are often the first point of contact for their departments, and commonly play the role of gatekeeper. As a secretary, you must be polite and discern the nature of each call or request so it gets routed to the proper person. This requires tact and proficiency, as you may need to solicit information to help a caller or visitor properly. Some secretaries provide training to other personnel, such as with new office equipment. Others give high-level presentations in board and committee meetings.